HOW MUCH IS SHIPPING? Domestic and International orders are calculated depending on your location and which of our shipping services you select. We offer free ground shipping for all domestic (US) orders over $100.
WHEN WILL MY ORDER ARRIVE? Domestic orders are generally delivered within 5-10 working days. For international orders, there can be the occasional customs or courier delay which may affect your delivery timeframe. Please allow for 1-2 full working days to pick and pack your order.
WILL I GET A TRACKING NUMBER? An email will be sent once your order has been dispatched, if you do not receive one please email email@example.com and let us know. Some orders will require a signature. Please ensure your delivery address is attended during business hours. We CANNOT send to PO BOXES, please ensure a street address is supplied.
WHICH COURIER DO YOU USE? We use USPS for both domestic and international shipments.
RETURNS & EXCHANGES
Our goal of making you feel sexy and comfortable in your swimwear goes hand in hand with providing you with great customer service and you being completely happy with your purchase!
WHAT IS THE REFUNDS POLICY? We’ll gladly accept return of any unworn item within 10 days of receipt of your order.
NO REFUNDS OR EXCHANGES OF SALE ITEMS OR ITEMS PURCHASED WITH PROMOTIONAL SALE CODES
NO INTERNATIONAL EXCHANGES - International orders may be returned for a refund of the product price and separate orders can be placed for the desired items.
DOMESTIC (US) EXCHANGES - We are only able to offer exchanges of products that are of the same value as your original item. We can gladly exchange sizes and for items of equal value if we have them in stock. If the item you are wanting to exchange for is of higher/lesser value you may return for a refund and repurchase your desired item at your own convenience. Items should be in the original condition, including tags and hygiene labels. Merchandise must not be worn, altered, or washed. Customers will be responsible for shipping and handling charges to return the item. Packages that arrive COD (Cash on Delivery) may be denied. If the package does not reach us safely we will not be able to complete the refund or exchange, it is recommended that you purchase a tracking number for your package to prevent any loss.
ARE RETURNS FREE? The shipping cost incurred for returning item/s to Monday Active for an exchange or refund are NOT covered or reimbursed by us.
HOW DO I ORGANISE AN EXCHANGE/RETURN? In order to initiate your return or exchange, please log into your account at Monday-active.com, select the "Order History and Details" section and then select which order and items you would like to return. We will process your approval request within 48 hours. If your RMA is approved, please include your RMA slip in your return parcel (PDF available upon approval). If you would like to exchange your items (only for items of equal value and only for domestic US orders), please include the details on your RMA.
Please include your RMA number on the shipping label or box. Not indicating your RMA may delay the returns process, or cause your package to be refused for delivery.
149 S BARRINGTON AVE #432
LOS ANGELES, CA 90049
HOW LONG DOES IT TAKE FOR REFUND TO BE PROCESSED? We will credit your original method of payment within 14 business days of receipt of the returned item, minus original shipping charges. Please note your banking institution or Credit Card company may require additional days to process and post this transaction to your account once the return has been processed. Please note that if your order included free shipping we will deduct our shipping costs off your refund. Worn merchandise cannot be returned unless there is a manufacturing fault.